Area Manager Wendy's ($70k+ Bonus)

Location: Mt Pleasant, SC, United States
Date Posted: 08-20-2018
MULTI-UNIT RESTAURANT DIRECTOR/AREA MANAGER
 
WENDY’S MISSION
to deliver superior quality products and services for our customers and communities through: leadership, innovation and partnerships.
 
CORE VALUES OF Wendy’s in Charleston
COTS: Communication | Organization | Train/Teach | Systems | Continuous Improvement
 
OVERVIEW
Become a proud leader running a business dedicated to the community and the customer experience. With over 6,600 locations, Wendy's is one of the largest quick-service restaurant chains in the world.
 
WHAT’S IN IT FOR YOU
  • Compensation: $70k base + 5-10% bonus
  • Amazing Benefits: Health/Dental/Life with $50-200 bi-weekly out of pocket health cost | Vacation/Sick leave
  • Full P&L Responsibility for at least 2 stores ($1.7M+ $2M)
  • Reports to: District Manager
  • Mentoring and Leadership Development Coaching: by our owner and district managers are leaders
  • Team: Join a team with 7 GM’s across the Charleston Region. The personalized training, support and tools you need to reach your goals.
CORE JOB RESPONSIBILITIES
The primary role and responsibility of the Area Manager include bringing full leadership and management to the following areas of the business: Team |Sales & Brand | Talent | Operations (Store Ops/Financial/Administration)
 
POSITION GOALS
The primary goals of the are to:
  1. Lead: ensure all leader goals are achieved in: Sales and Brand, HR/Talent, Operations (Store, Financial, Administration) and Core Values are integrated into every aspect of the business
  2. Manage & Motivate: ongoing care, management and motivation of leadership team
  3. Drive & Grow: ensure all functions including Sales and Brand, Talent, Operations (Store, Financial, Administration) support the business goals
  4. Create: emotional connections with the community and team 
JOB DESCRIPTION
CORE VALUES
  • Lead, model and ensure Core Values are executed across entire organization 
LEADERSHIP & MANAGEMENT
  • Full responsibility for managing, developing and leading all Sales & Brand, Talent, Operations and Administration for 2 stores ($1.7M + $2M)
  • Serve as right hand to District Manager and Owner/Operator
CUSTOMER EXCELLENCE, SALES & BRAND
  • Sales: ensure sales strategy is developed and executed resulting in achieving 5% annual growth goals
  • Marketing: ensure marketing strategy is developed and executed resulting in achieving 10% annual growth goals
  • Customer Experience: improve Customer Satisfaction and Speed of Service scores to 60% (6 Months) and 70% (Y1)
 QUALITY
  • Ensure excellence in food and service quality
 HR/TALENT
  • Recruiting/Talent Acquisition: keep total # of openings to around 2-4 max
  • Retention: responsible for working with team to ensure turnover decreases to below 150% with a goal of 125% after Y1
  • Onboarding/Training: ensure all team members are receiving consistent development and training
  • Workforce Planning: develop annual workforce plan
  • Performance Planning and Assessment: ensure senior leadership team is receiving consistent performance feedback and assessment
  • Succession Planning: ensure leadership team has clear succession plans in place for themselves and teams
OPERATIONS
  • Store Operations
    • Ensuring store operations leaders are developed, encouraged and help accountable to achieve goals.
    • Lead shifts on a consistent basis. 
  • Financial
    • Ensure financial integrity of organization
    • Develop and execute financial strategic plan
  • Administration
    • Lead administrative team (EA’s)
    • Ensure administrative excellence and project management processes are followed
IDEAL CANDIDATE PROFILE
  • Self starter
  • Strategic thinker who can lead, manage and support Organizational and Operational leaders
  • Strong marketing and communication experience
  • Ability to work well with the public
  • Flexible and adaptable
  • Creative | Organized
  • Personable
  • Good negotiation skills
  • Results oriented
  • Effectively communicate to our team
  • Create a culture of innovation by combining critical thinking and practical leadership
JOB EXPERIENCE REQUIRED
  • 5+ years of Restaurant Operations experience at the GM, Assistant GM or Director of Operations level with Quick Service/Quick Casual Industry Preferred.
  • Ability to communicate effectively (written and oral) and build relationships to all levels of the organization.
  • Must comfortably handle multiple projects/issues with a high degree of complexity.
  • Has a solid background in managing projects, people and establishing effective processes.
  • Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint, Publisher and Word).
  • Flexible scheduling around the needs of the restaurant.
  • Must be available weekdays and weekends.
  • Must have reliable transportation with valid driver’s license.
  • Ability to stand for long periods
  • Frequent bending and kneeling
  • Regular lifting (25 - 50 pounds)
  • Previous experience with Wendy's or Chick-fil-A is preferred, but top talent with a track record of proven results will be considered as well.
 
 
 
 
 
 
 
 
 www.turasgroup.com 
 
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