Hospitality Manager - Chick-fil-A

Location: Wake Forest, NC, United States
Date Posted: 03-22-2018

Do you enjoy working in a fast-paced environment and serving on a team committed to providing excellent customer service?
  This may be the opportunity you have been seeking! We are helping Chick-fil-A find and hire Managers to serve their customers in multiple restaurants in Wake Forest, NC area.


“We should be about more than just selling chicken. We should be a part of our customers’ lives and the communities in which we serve.” Founder of CFA, S. Truett Cathy.
Chick-fil-A was founded with the customer and employee in mind. Come join a leader that has changed the fast casual restaurant business. Be part of our exceptional team in Wake Forest who invests in our employees and your career. At Chick-fil-A we foster an environment of excellence and create Raving Fans by executing all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).
  • Career and Family Team environment
  • Manage a Team of 60+ Members
  • Competitive Wages
  • Flexible Schedules
  • Mentoring and training 
  • Career advancement opportunities and college credit for some management training courses 
Work on the customer centered Day Time Team. Specifically this role is an ambassador, leader and critical component in ensuring that Chick-fil-A is successful in the following areas:
  • Leadership and People Development 
  • Vision and Service Model compliance throughout all areas of oversight.
  • Develop a restaurant culture of growth minded team members and leaders. A culture of product knowledge, stewardship, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture.
  • Maintain vision alignment with the Operator and the leadership team
  • Ensure stewardship systems are taking place throughout the restaurant
  • Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of the business.
  • Support the Director Front of the House - Drive Thru Operations & Hospitality team during hiring process, completing resume screening, interviews and reference checks as necessary.
  • Oversee speed of service and completion of goals.
  • Create, lead and implement systems that will be the standard for all front counter & Drive Thru innovation and high performance teams throughout the restaurant.
  • Be intentional in performing daily goal-setting and performance feedback to all Team Members and Leaders on all Chick-fil-A processes and procedures.
  • Strategic thinker, Goal-oriented, Tech-savvy
  • Great communicator both in handling difficult situations and a diverse team.
  • Mature, dependable and results-oriented
  • Ability to work in a team environment
  • Very detailed oriented & keenly observant
  • Self-starter, creative and flexible
  • Strong project/time management skills
  • Proven history of consistently performing at a high level
  • Unquestionable integrity and represents Chick-fil-A well
  • Passionate about building relationships with clients
  • Servant spirit with strong sense of stewardship 
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