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General Manager

Knoxville, TN
The General Manager (GM) is accountable for all activity and financial performance at the GM’s site in line with the company’s mission statement, values, and various goals regarding sales, profitability, and customer satisfaction.

Key Metrics:
 Achievement of revenue, profit, and expense goals for the site, both in aggregate and by line of business
 Customer satisfaction scores

Duties and Responsibilities:
 Embodying the company’s Mission Statement and Core Values at all times and creating a culture where all employees do so, as well
 Hiring and coaching the right people at the right times to ensure continuous improvement and operational excellence
 Developing and maintaining a culture of safety
 Meeting or exceeding the site’s P&L goals
 Analyzing financial and operational reporting and implementing improvements
 Ensuring that jobs are progressing appropriately and that resources are properly allocated
 Managing escalations from dissatisfied customers or referral sources
 Creating a network of quality subcontractors, temporary labor, and suppliers
 Designing operations capable of handling work outside of normal hours, such as on-call, catastrophe, and support of other company offices
 Leading change in a positive and constructive way
 Nurturing talent for future advancement opportunities
 Managing various office administration functions such as auto repair, office cleaning, and supplies management
 Enforcing all company policies
 Contributing actively to the growth and maturation of the company as a whole
 Other related duties as assigned

Required Skills/Abilities:
 Ability to understand medium-complexity financial and operations reports
 Excellent verbal and written communication skills
 Excellent interpersonal, negotiation, and conflict resolution skills
 Excellent organizational skills and attention to detail
 Strong analytical and problem-solving skills
 Ability to prioritize tasks and to delegate them when appropriate
 Ability to act with integrity, professionalism, and confidentiality
 Proficient with Microsoft Office Suite or similar software

Education and Experience:
 Bachelor’s degree or above in Business Administration or a construction-related field, or the equivalent combination of education and experience
 A minimum of three years of leadership experience in a for-profit company strongly preferred

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 Prolonged periods of sitting at a desk and working on a computer
 Must be able to lift up to 50 pounds at times
 Must be able to access and navigate each department at the organization’s facilities
 Occasional day or overnight travel to company’s various locations
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